Guest support
Our personalized, friendly approach makes guests feel valued and cared for, turning great stays into unforgettable experiences.
We go above and beyond support, turning a stay into an experience and guests into loyal customers:
• Pre-arrival engagement through the Airbnb platform or our personalised guest services
• Throughout their stay, guests have access to specialised offers (coming soon) through local partners as well as our personalised guest services
• 24/7 guest support
• Onsite and online support
• Prompt, professional communication with guests before, during and after their stay
